While still at the RDP settings, check the allowed users by clicking the Select Users or by pressing S. You can find more information about Network Level Authentication at Microsoft’s TechNet. If your server was set to allow remote control with Network Level Authentication, make sure your own computer supports this or select to allow any connection. The Remote Desktop needs to allow connections from other computers for the feature to work. The easiest way to get to the option is to open sysdm.cpl by searching for it on the start menu. When you are logged in and the server seems to be working, but Remote Desktop still cannot connect, make sure a remote connection is allowed. If it does not react to commands you might have to restart your server. If the connection shows something other than the lock screen, try if the server seems responsive.
Sign into your server with an account that has administrator privileges to continue troubleshooting. Once you’ve connected to your server, through either of the methods mentioned above, you should be greeted by Windows lock screen. Try UpCloud for free! Deploy a server in just 45 seconds Problems connectingĮven while you might have trouble connecting using Windows Remote Desktop, you should always be able to log in to the web console at your UpCloud control panel, or by VNC connection, which settings are at your server details. This troubleshooting guide aims to help rule out some of the most common causes for poor functionality. Contact your ISP to get a public IPv4 address.If you have problems using Remote Desktop (RDP) with your Windows server, there are a couple of things you can fix. If you have a double NAT with your ISP, it might prevent you from connecting.If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4.Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: You'll need to get your own dedicated router. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices.Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists.Make sure your PC isn't running VPN software.
If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer.If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public.
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